The window
You have 30 days from delivery to start a return. Contact order@pokemonscards.com with your order number and we will send return instructions.
Who pays return postage
| Reason | Return postage |
| Item was misdescribed or the condition grade was wrong | We pay |
| Item arrived damaged | We pay |
| Item is not genuine | We pay |
| Wrong item sent | We pay |
| Changed your mind | You pay |
Condition on return
Items must come back in the condition they arrived in.
- Singles must be returned in the protective packaging they shipped in.
- Sealed product must still be sealed. Once a sealed product is opened its value is the value of the cards inside, which is not something we can accept back.
- Accessories must be unused and in their original packaging.
Refunds
Refunds are issued to the original payment method once the return arrives and has been checked, usually within two business days of receipt.
If your order has not shipped yet you can cancel it by contacting us, and the full amount is refunded without anything needing to be returned.
Damaged in transit
Photograph the parcel and the item before unpacking any further and email us within 48 hours of delivery.
Not genuine
The authenticity promise has no time limit and overrides the 30-day window.