We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s status on our Order Tracking page.
Pokémon Card Gems is an online marketplace specializing in rare, graded, and collectible Pokémon Trading Card Game (TCG) cards. We curate high-quality singles, sealed products, and vintage collections for collectors and players worldwide.
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on your location. Please refer to our Shipping Information page for more details.
You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.
Yes. Every card we sell is professionally inspected and authenticated by our team of TCG experts. Graded cards come with certification from reputable third-party graders like PSA, Beckett (BGS), or CGC.
We process orders quickly to ensure fast delivery, so modifications or cancellations may be limited. Contact our customer support as soon as possible, and we’ll do our best to assist you.
Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process.
We offer both graded (slabbed) and raw (ungraded) cards. Each listing clearly states the condition and grading status. If a card is raw, we provide detailed photos and condition notes.
Yes, we offer online ordering with shipping options available. Contact us for more information.
Our in-house grading follows industry-standard guidelines based on centering, corners, edges, and surface quality. We use terms like Near Mint (NM), Excellent (EX), and Good (GD). All descriptions include close-up photos so you can see the condition yourself.
We source from trusted private collectors, authorized distributors, and verified trade partners. We never deal in stolen or counterfeit inventory and maintain full transparency about provenance when available.
If an item you’re interested in is currently out of stock, you can sign up for notifications to be alerted when it becomes available again. Just enter your email on the product page, and we’ll notify you as soon as it’s back in stock.
Please contact our customer support team as soon as possible if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage.
Our Store
Every card in our collection is meticulously verified by certified graders and sourced directly from trusted distributors and private collectors.
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